FAQs
Commonly Asked Questions
How long will it take to get my package?
Delivery times depend on your location and the shipping option chosen. Standard shipping within [Cairo] takes 3-5 business days.
What payment methods do you accept?
We accept major credit cards, debit cards, we also offer Cash on Delivery (COD).
β Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging. Please refer to our Return Policy for more details.
How do I request a return or exchange?
To start a return or exchange, please contact our customer service team and confirm your order number and the reason for return/exchange. We will provide you with instructions on how to proceed.
Do you offer gift cards?
Yes, virtual gift cards is perfect if you want to give someone a gift from our store. Gift cards can be purchased directly from our store and used for online shopping.
Have a question
If you have an issue or question that requires immediate assistance, you can click the chat widget to chat live with a Customer Service representative.
Please allow 5-7 business days from the time your package arrives back to us for a refund to be issued.
